There are 4 basic fault situations

1/ Peripheral problem eg Floppy disk won't read. CD-ROM not reading, Monitor picture faulty

2/ System (as opposed to monitor) dead and won't load at all. (DOS or Windows)

3/ System loads to DOS prompt but Windows won't load

4/ Problems within Windows eg Internet Connection Problems, Programs crashing, Programs running slow

The first two types of problem requires a visit by an engineer (expensive) or taking (or sending) the system to a computer repair facility

The 3rd type of probem might be resolvable by a remote link if the modem installed in the system is compatible with PcAnywhere DOS mode

The 4th type of problem can more readily be resolved via a modem link. Either by direct dialling into the target system or via an internet link

We can offer all the support options listed - though call out is limited to a 10 miles radius of Newcastle Emlyn

     CHARGES

	Business Users 24 Hour Turn Round and priority response	Home Users 9-5	Home Users Evenings & W/E	Non registered
Yearly Support Registration including PcAnywhere	£50 + VAT	£30 + VAT	£30 + VAT	0
Callout charges	1st Free then £15 + VAT	£15 + VAT	£20 + VAT	£30 + VAT
Repair charges per hour	1st hour @ £10 + VAT then £25 + VAT	£15 + VAT	£20 + VAT	£25 + VAT
Typical carriage costs (Base Unit)	£15 + VAT (National)	£7.50 + VAT (Local)